OCMGMA: Customer Service: Improving the Patient Experience by Seeing it Through Their Eyes

Customer Service: Improving the Patient Experience by Seeing it Through Their Eyes

Presented by: Mitzi Young

Date:   June 11, 2019 

Time: Lunch: 12:00pm

Program- 12:30-1:30pm

Where: The OCMA

5000 Campus Drive, Newport Beach, CA

About the Session: Improving communication with patients and focusing on better transparency. Connecting and building trust.

About The Speaker: Mitzi Young is the Physician Advocate, for CMA, RCMA and SBCMS. Mitzi brings 25 years of experience and expertise in the health care industry. She started her career working for a third-party administrator as a claims and eligibility processor for San Bernardino county hospital’s medically indigent adult program. She went on to further her education and worked as operations and business manager for a specialty practices and for an ambulatory surgery center, overseeing all personnel and business operations. She brings with her vast knowledge of medical billing and collections, contracting, accreditation, and personnel and business management. She understands the needs of physicians and their staff, the challenges that face medical practices, and is very passionate about advocating on behalf of physicians on succeeding in the ever-changing challenges of the healthcare landscape.

Questions? Please contact Lisa Wada

Lisa.wada@stjoe.org